What is Undelivered Package and How to handle it?

What is Undelivered Package and How to handle it?

In India daily billions of packages reach their respective destination. However few of them remain undelivered because of valid reasons. Have you faced this type of situation where your package didn’t reach its destination? If yes, then read this blog to know the expected reasons behind this and how you can handle this situation.

When a package doesn’t reach its destination address, it is called an undelivered package. As a sender, you might think that it is a fault by the courier company but in the actual scenario, there can be many valid reasons behind that. Let’s discuss those reasons and how you can handle those situations briefly

Wrong Address –

One of the most widely common mix-ups a sender does is that they put inappropriate or inaccurate addresses on the bundle. It can be a typing mistake or lack of information however these kinds of little confusion cause an issue with the courier organization when they sort each package depending on their delivery destination. So next time if you are sending something or ordering something, ensure that you put the right and full location so it doesn’t misplace.

Problem in address format –

Today most of the courier companies use technology to work quickly and precisely. Most of the packages are screened by computers where computers only follow a few of the address formats which are generally used by the senders. So, when a sender doesn’t put the destination address in the proper format, then there is a chance that the computer misinterprets the address and the package will become undelivered. That’s why most of the company already divided the delivery address into their particular address format so that they can reduce the number of undelivered packages. However, from the sender’s end, the sender likewise needs to specify the location in the correct format.

Failed delivery –

Failed delivery happens when the delivery person couldn’t find the delivery location or couldn’t contact the respective person at the time of delivery. This type of situation is very common across everywhere so if you encounter this type of situation you can simply contact the courier company and ask them for further delivery.

No secure location –

Sometimes a package includes personal information or personal belongings, so in that case, it can’t be delivered to any person other than the mentioned name on the package. So, if the delivery person couldn’t hand over the package directly to that person or couldn’t find a secure location to drop the package, the package becomes undelivered. In this scenario also you can simply contact the courier agency and give them proper information so that they can deliver the package directly to you.

Damage due to transit –

Daily courier agencies are handing billions of packages, so sometimes during transit packages get affected or damaged. Courier agencies do check every package before delivery; therefore if they find any damaged packages, they declare it undelivered and send it to the sender directly. 

Refused by the receiver –

If the receiver wouldn’t take the package because of any legitimate explanation, at that point the package becomes undelivered. The courier organization will send the package back to the sender.

So, from next time if you face this type of situation where a courier company declares your package undelivered, you just need to put a request to the courier organization to deliver it again with proper information.

Also from a business perspective undelivered packages increase logistic cost and every company needs proper return management to handle this type of situation. Eshipz.com makes it easy for you, where you can handle your return management very easily and also help you to give last-mile delivery instructions to reduce the number of undelivered packages. Nowadays handling undelivered packages with eshipz.com is not tough anymore.


Everything you need - from quick shipping to the best carriers in the game.

Talk to our Experts