Global Privacy Policy

Global Privacy Policy - eShipz

eShipz is a digital shipping automation with multichannel order management platform (the “Platform”) developed by LogIQ Labs Pvt Ltd, a company incorporated under the Companies Act, 2013, having its registered offices at 400/11, 20th R Cross, Bhuvaneshwari Nagar, Hebbal, Bangalore – 560 024. The Platform is made available by the Company on a subscription model, to organizations/ enterprises in booking commercial carriers for shipping their products within India or abroad and availing other incidental services such as label creation, order tracking, order syncing and such other services as detailed on our website

For the purposes of this Privacy Statement, the term “you” or “customer” and all grammatical variations of it means, you the customer, who has registered with the Company to avail the Services and the terms “we,us, our” or the “Company” means LogIQ Labs Pvt Ltd. The term “Logistics Partner” shall mean the shipping company/ courier company listed on our Platform, whose services can be availed by you, on using our Platform and the term “Data Subject” means any natural individual whose Personal Information or Data is shared by a Customer via a Platform during the course of availing our Services as well as the Services of the Logistics Partner.

Please note that we do not collect any Personal Information directly from Data Subjects. Any Personal Information is made available to us by you on your use of the Services. You agree to protect such Personal Information in the manner required by applicable Data Protection Laws in India.

This Privacy Statement provides you information about how we deal with any personal information that is made available to us on your use of the Services including how we store it, access it, process it and transmit it in the course of provision of the Services to you.

This Privacy Statement should be read in addition to any other information security policy that the Logistics Partner has in relation to collection, storage, processing of any individual’s Personal Data.

What Information do we collect through our Platform?

We collect the following Personal Information of Data Subjects from you in order to provide Services:

  • Name
  • Telephone number
  • Email address
  • Address
  • Geographical Location
  • Product Details & Value

All or any of the above data is collected from you pursuant to you using our Services and our Platform to place orders with a Logistics Partner tied up with us.

You agree to (a) provide true, accurate, current and complete information about the Data Subject; (b) maintain and promptly update the information to keep it true, accurate, current and complete.

We understand that we are not responsible for any information of data collected by you, other than the Personal Information set out above such as financial details, race, religion, sexual orientation or health or any other information that may be deemed to be sensitive under applicable law (collectively, “Sensitive Personal Information”).

How do we use your information?

We use Personal Information about the Data Subject as disclosed and described below:

We use information to administer and provide the core functionality of the Services to the Customer- For example, we use the information to create shipping labels and provide the information to the Logistics Partner for the shipping your products pursuant to your delivery order.

We may use information to respond to your requests or questions – which we receive on our online helpdesk or over email.

We use information to improve our products and services.

We may use the Data Subject’s information to make our Services better or we might use your information to customize your experience with us.

We would like to emphasize that we do not share personal data for any demo, analysis or promotional purposes.

Consent and use of Personal Information

The Customer understands that we do not collect any Personal Information from a Data Subject directly. We collect Personal Information, upon your subscription to the Platform, only for the purpose of providing the Services to you. You shall therefore ensure that you obtain consent from such Data Subjects whose Personal Information will be shared on our Platform as mandated under the IT Act and Rules thereunder.

As a consequence of the above, you agree and consent to us collecting (through the Platform), storing, processing and transmitting any Personal Information of the Data Subjects during the course of providing Services to you. You acknowledge, consent and agree that we may access, preserve or disclose such Personal Information specified above, if required to do so by law or in good faith, believing that such access, preservation or disclosure is reasonably necessary to comply with legal process or the order of any government authority.

In the event that you refuse to allow us from collecting or accessing the above information or opt-out of enabling us from collecting such information at a later point in time, we may at our sole discretion cancel your order and stop providing Services to you.

Disclosures of Personal & other Information

We may share or transfer Personal Information that is disclosed or is collected through the Platform only for the following purposes:

1. To a Logistics Partners to facilitate the processing of any orders placed by you;

2.As required by law, by the relevant taxation authorities or in the interest of protecting or exercising our legal rights, e.g., without limitation, in connection with requests from law enforcement officials and in connection with court proceedings

How we store & retain your Information ?

Personal Information or Data of the Data Subjects processed during provision of the Services will be kept by us for the period deemed strictly necessary to fulfil such purposes – in any case, as these Personal Data are processed for the provision of the Services, we may continue to store this Personal Information Data for a longer period, as may be necessary to protect our interests related to potential liability related to the provision of the Services, unless you give a specific instruction to us to delete such Personal Data


We reserve the right to change, modify, add or remove portions of this Policy at any time, but will alert you that changes have been made by indicating on the Policy the date it was last updated

Grievance Officers

If you have any questions, concerns or complaints about our Policy, practices or Services, you may contact eShipz.


eShipz Compliance Statement

On May 25, 2018, the European Union (the “EU”) implemented a new data privacy and protection regulation, called the General Data Protection Regulation and the United Kingdom (the “UK”) post Brexit implemented the UK General Data Protection Regulations (collectively referred to as the “GDPR”).  This regulation aims to standardize data protection laws across the EU and the UK and lay down standards to be observed worldwide while processing of personal data originating in the EU and the UK. The GDPR also has a strong emphasis on affording individuals stronger, more consistent rights to access and control their personal information.

At Logiq Labs Private Limited (“we”, “us”, “our”, “Logiq Labs”), we take compliance of data privacy and security regulations very seriously. For the GDPR, we are working diligently to ensure that we are compliant with the rules laid out by the law. In the following sections, we have outlined our approach to comply with the GDPR.

GDPR Compliance

Logiq Labs Private Ltd. is the owner and is responsible for the day-to-day operation of the website and the web-based application named eShipz. The website and application are collectively referred to as the platform (the “Platform”). The Platform assists Logiq Labs Private Limited’s clients to integrate logistic carriers and/or sales channels. The Platform facilitates shipment tracking, order-tracking notifications to customers, NDR automation, returns & exchange management.

We at Logiq Labs Private Limited process the personal information of our customers in the capacity of a Data Controller (for any personal information submitted on the website) and in the capacity of a Data Processor (for any personal information provided by our customers when they use our platform).

Risk Assessment

We have performed a company-wide information discovery exercise to identify and assess what personal information we hold, where it comes from, how and why it is processed, and to whom it is disclosed.

Data Subject Consent and Rights

As a Data Controller, Logiq Labs Private Ltd. has updated its Privacy and Cookie Policies and Disclaimer for the usage of Cookies as per the requirements of the GDPR on its website and it requires all the visitors, users of its website to provide consent for the use of personal information. eShipz also allows such users to exercise their rights in relation to their personal information such as modification, rectification, and deletion of their personal information. use cookies and/or similar in-house and third-party tracking tools to track user traffic patterns. Tracking tools also used are beacons, tags and scripts to collect and track information and to improve and analyse our Website and our Services. You may choose to disable cookies through your browser settings.

Data Processing Agreements and Transfer Of Data Outside The EU And UK

As a Data Controller, we execute contracts required under the GDPR with our data processor to ensure that the data processor process the personal information as per the GDPR. Additionally, we implement technical and organizational security measures to ensure compliance.

As a Data Processor, we comply with the required safeguards pertaining to the safety of personal information received from our clients.

We at Logiq Labs , have in place a GDPR-compliant data processing addendum (as required by Article 28 of the GDPR) including the EU Standard Contractual Clauses (“SCCs”) and the UK International Data Transfer Addendum (“ITDA”) to ensure an appropriate legal basis for data transfers outside the EU and UK respectively. 

Data Retention and Erasure

We have formulated an organisational data protection compliance policy. This Policy includes a data retention schedule which ensures that we comply with the principles under the GDPR, including ‘data minimization’ and ‘storage limitation’ and that personal information is stored, archived, and destroyed in accordance with the GDPR.

Record Keeping as Per GDPR:

According to Article 30 of the GDPR, each processor and controller’s representative needs to maintain a record of all activities pertaining to the processing of personal information in such an organization. Logiq Labs maintains such records as required under Article 30(1) and Article 30(2) of the GDPR.

Data Breach and Mitigation Process

The GDPR has stipulated measures and notifications that must be made upon discovery of a data security breach. We at Logiq Labs have implemented internal measures to minimize the risk of any data security breach happening. However, in the unlikely event of any such breach happening, Logiq Labs intends to honour its responsibilities as laid down under the GDPR, which includes notifying in a timely manner, its customers, and the supervisory authorities.  

Our Promise on GDPR

At Logiq Labs Pvt Ltd., maintaining the security, integrity, safety and confidentiality of personal data in our possession is of the highest priority. We have already taken adequate measures to ensure that we fulfil our promise of being fully compliant with the GDPR. In case you have any queries, please feel free to reach us at [email protected].




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