Cut RTO by 30%
Turn Every Failed Delivery Into Revenue
Stop losing orders when delivery failed. Our AI-powered NDR management software resolves every failed delivery automatically, so your ecommerce shipments reach customers instead of returning.
- Ecommerce NDR automation across every courier
- Smart NDR RTO management software in one dashboard
- Integrates with Shopify, ERPNext and your existing courier mix
Empowering 350+ Global Brands Across Industries
Scalable • Reliable • Proven
Customers
Pre integrated carriers
Customer retention Rate
API Call Volume
How eShipz NDR Solution Works
Detect
Every NDR from every courier is captured the moment a delivery fails.
Engage
Customers get WhatsApp, SMS or IVR prompts to confirm address, time or contact.
Decide
AI picks the next action: reattempt, reschedule, update address or hold for pickup.
Reattempt
Instructions go to the courier automatically, and unresolved orders are flagged before RTO.
Unified Dashboard
with NDR Insights
Get courier performance, region-wise failures, and product-level patterns to reduce future NDRs and optimize logistics.
Let AI Handle Your NDR Follow-Ups
The NDR AI Voice Agent contacts customers when a delivery fails – capturing responses and updating courier workflows in real time without manual effort.
What It Solves:
✔ Eliminates manual NDR calling
✔ Reduces RTO caused by delayed follow-ups
✔ Scales effortlessly during peak volumes
✔ Provides complete call visibility & reporting
What It Does:
✔ Calls customers automatically when a delivery fails
✔ Captures intent:
• Re-attempt delivery
• Change address
• Cancel order
✔ Updates responses in real-time in eShipz module
Talk to our team →
Reducing RTO. Increasing Recovery.
Not IVR. Not Robocalls. Conversational Logistics AI.
Ecommerce NDR software built to prevent RTO
One NDR solution for ecommerce teams that want fewer returns, lower costs and happier customers.
Automated NDR management
Rules and AI handle routine NDR cases, so your support team only touches exceptions.
Ecommerce NDR automation
Trigger customer outreach and courier reattempts without manual follow-ups.
Return to Origin (RTO) Management
Spot high-risk shipments early and intervene before they turn into returns.
Multi-Courier
Visibility
Compare courier-wise failed delivery reasons and fix the weak links.
Customer-first communication
Branded, timely messages that make it easy for buyers to confirm and receive.
Analytics and
Reports
Track NDR, reattempt success & RTO trends in one control tower.
Bridge the communication gap that typically leads to Return-to-Origin – enabling more reliable delivery outcomes and greater operational efficiency.
Use Cases & Industries
D2C & eCommerce Brands
Reduce high RTO rates due to COD failures or address errors - improve customer experience and margins.
Retail & Fashion
Fast, reliable re-deliveries for returns, exchanges or failed deliveries - especially during seasonal peaks.
Manufacturing & B2B Logistics
Prevent raw material or parts shipments from bouncing back - critical for uninterrupted operations.
3PLs & CEPs
Manage deliveries across couriers on one platform, standardizing NDR handling and recovery.
High-Volume / Multi-Region
Use analytics to spot regional delivery issues, underperforming couriers, and fix quality gaps.
Enterprises & Large Sellers
Automate exception handling at scale to protect SLAs and reduce manual effort managing high volumes.
ReDelivR AI Powered NDR Management
What You Can Expect
- Up to 30% reduction in RTO and undelivered orders
- Lower operational costs + fewer WISMO calls + reduced customer escalations
- Improved customer satisfaction and brand trust
- Higher delivery success for COD shipments
- Works across multiple couriers, shipment types and geographies.
- Data-driven logistics strategy to identify delivery failure patterns and fix the flaws.
Built for teams that ship at scale
Our NDR RTO management software fits how D2C brands, ecommerce sellers, 3PLs, transporters and enterprises work.
D2C Brands
Reduce failed deliveries and protect customer experience.
Ecommerce
Keep orders moving and customers informed.
3PLs
Simplify complex logistics and shipping operations.
Transporters
Improve delivery visibility and manage exceptions.
Enterprises
Connect shipping workflows and scale with confidence.
Ready to cut RTO by 30%?
See how eShipz ecommerce NDR automation turns failed deliveries into delivered orders.
Turning Delivery Disasters Into Delight: How eShipz Transformed Customer Experience
Why Our Customers Are Happy About eShipz NDR Management
“Smooth with minor issues that were resolved quickly”, that’s how Dhruv Sharma, Manager in Logistics at Fossil India Pvt Ltd, describes the onboarding process. The flexibility and ease of implementation stood out, especially in aligning the platform with Fossil’s retail and distribution operations.
The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. Since adopting eShipz, we’ve seen a noticeable reduction in manual work and improved operational clarity. The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. It’s been a smooth, value-driven experience.
eShipz has drastically improved our visibility and reduced our manual workload. The platform’s intuitive design and strong feature set made the transition seamless—and now, it’s an indispensable part of our logistics flow.
eShipz drastically reduced manual effort and saved us significant time with its automated pickup features. We’re also excited to utilize its tracking and analytics tools to further streamline logistics. There’s so much more to explore as we scale.
eShipz is possibly the only solution that we found that effectively solves the TMS needs (Transportation Management Solution). We would not hesitate to recommend eShipz to anyone with shipping needs. The product is simple and intuitive, and the guys who have built it know what they are solving for.
“Through this platform, we aim to enhance the capabilities of both MSMEs & large enterprises, enabling them to optimise their supply chain processes and gain a competitive edge in their respective industries. We are dedicated to supporting the growth and success of MSMEs, not only in India but also in enabling them to go global.”
Frequently asked questions
What is NDR management?
NDR (non-delivery report) management is the process of resolving shipments where a delivery failed, by contacting the customer and arranging a reattempt before the order returns to you.
How does ecommerce NDR software reduce RTO?
Ecommerce NDR software acts on every failed delivery instantly, confirms details with the buyer and instructs the courier, so more orders are delivered and fewer become RTO.
Is this NDR solution for ecommerce only?
It is designed for ecommerce and D2C, and also supports 3PLs, transporters and enterprises that need NDR RTO management software.


