Solution

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Speed Up Shopify Fulfilment with eShipz Shipping Integration

See how eShipz helps businesses overcome shipping challenges with ease.

Transforming E-Cycle Logistics in India: How EMotorad Scaled Using Smart Shipping

Vero Moda

Bestseller India’s Shift to Faster, Leaner and More Connected B2B Operations

Cut RTO by 30%
Turn Every Failed Delivery Into Revenue

Stop losing orders when delivery failed. Our AI-powered NDR management software resolves every failed delivery automatically, so your ecommerce shipments reach customers instead of returning.

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Empowering 350+ Global Brands Across Industries

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Scalable • Reliable • Proven

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Customers

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Customer retention Rate

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How eShipz NDR Solution Works

Detect

Every NDR from every courier is captured the moment a delivery fails.

Engage

Customers get WhatsApp, SMS or IVR prompts to confirm address, time or contact.

Decide

AI picks the next action: reattempt, reschedule, update address or hold for pickup.

Reattempt

Instructions go to the courier automatically, and unresolved orders are flagged before RTO.

Unified Dashboard
with NDR Insights

Get courier performance, region-wise failures, and product-level patterns to reduce future NDRs and optimize logistics.

Let AI Handle Your NDR Follow-Ups

The NDR AI Voice Agent contacts customers when a delivery fails – capturing responses and updating courier workflows in real time without manual effort.

What It Solves:

✔ Eliminates manual NDR calling
✔ Reduces RTO caused by delayed follow-ups
✔ Scales effortlessly during peak volumes
✔ Provides complete call visibility & reporting

What It Does:

✔ Calls customers automatically when a delivery fails
✔ Captures intent:
• Re-attempt delivery
• Change address
• Cancel order
✔ Updates responses in real-time in eShipz module

Reducing RTO. Increasing Recovery.

NDR Management - AI Voice Agent

Not IVR. Not Robocalls. Conversational Logistics AI.

Ecommerce NDR software built to prevent RTO

One NDR solution for ecommerce teams that want fewer returns, lower costs and happier customers.

Automated NDR management

Rules and AI handle routine NDR cases, so your support team only touches exceptions.

 
Ecommerce NDR automation

Trigger customer outreach and courier reattempts without manual follow-ups.

 
Return to Origin (RTO) Management

Spot high-risk shipments early and intervene before they turn into returns.

 
 
Multi-Courier
Visibility

Compare courier-wise failed delivery reasons and fix the weak links.

 
Customer-first communication

Branded, timely messages that make it easy for buyers to confirm and receive.

Analytics and
Reports

Track NDR, reattempt success & RTO trends in one control tower.

Bridge the communication gap that typically leads to Return-to-Origin – enabling more reliable delivery outcomes and greater operational efficiency.

Use Cases & Industries

D2C & eCommerce Brands

Reduce high RTO rates due to COD failures or address errors - improve customer experience and margins.

Retail & Fashion

Fast, reliable re-deliveries for returns, exchanges or failed deliveries - especially during seasonal peaks.

Manufacturing & B2B Logistics

Prevent raw material or parts shipments from bouncing back - critical for uninterrupted operations.

3PLs & CEPs

Manage deliveries across couriers on one platform, standardizing NDR handling and recovery.

High-Volume / Multi-Region

Use analytics to spot regional delivery issues, underperforming couriers, and fix quality gaps.

Enterprises & Large Sellers

Automate exception handling at scale to protect SLAs and reduce manual effort managing high volumes.

ReDelivR AI Powered NDR Management

What You Can Expect

  • Up to 30% reduction in RTO and undelivered orders
  • Lower operational costs + fewer WISMO calls + reduced customer escalations
  • Improved customer satisfaction and brand trust
  • Higher delivery success for COD shipments
  • Works across multiple couriers, shipment types and geographies.
  • Data-driven logistics strategy to identify delivery failure patterns and fix the flaws.

Built for teams that ship at scale

Our NDR RTO management software fits how D2C brands, ecommerce sellers, 3PLs, transporters and enterprises work.

01

D2C Brands

Reduce failed deliveries and protect customer experience.

02

Ecommerce

Keep orders moving and customers informed.

03

3PLs

Simplify complex logistics and shipping operations.

04

Transporters

Improve delivery visibility and manage exceptions.

05

Enterprises

Connect shipping workflows and scale with confidence.

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Ready to cut RTO by 30%?

See how eShipz ecommerce NDR automation turns failed deliveries into delivered orders.

 

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Turning Delivery Disasters Into Delight: How eShipz Transformed Customer Experience

Dive into our inspiring case studies to know first-hand how our logistics NDR automation software transforms delivery challenges into triumphs — from automating recovery workflows to connecting with customers on their favourite platform.

Why Our Customers Are Happy About eShipz NDR Management

Frequently asked questions

What is NDR management?

NDR (non-delivery report) management is the process of resolving shipments where a delivery failed, by contacting the customer and arranging a reattempt before the order returns to you.

Ecommerce NDR software acts on every failed delivery instantly, confirms details with the buyer and instructs the courier, so more orders are delivered and fewer become RTO.

 

It is designed for ecommerce and D2C, and also supports 3PLs, transporters and enterprises that need NDR RTO management software.

Automate. Optimize. Deliver Smarter.

Supercharge Your Logistics Growth With AI

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NDR Management

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