Meet the AI Layer
Your NDR Workflow Was Missing
Automate customer follow-ups, capture delivery intent, and reduce RTO – without lifting a finger.
An AI-powered voice layer that intelligently sits on top of your NDR workflow – automating customer follow-ups, capturing real delivery intent, and helping reduce RTO with minimal manual effort.
Empowering 350+ Global Brands Across Industries
Scalable • Reliable • Proven
Customers
Pre integrated carriers
Customer retention Rate
API Call Volume
How eShipz’s AI-Powered NDR Solution Works
Auto-Detect &
Categorize NDR
Real-time tracking across all carriers instantly identifies delivery failures and logs reasons for faster resolution.
Automated Reschedule
Retry or Reroute
Customers receive instant options to confirm delivery, reschedule, or update address - improving delivery success without manual effort.
Multi-Channel
Customer Communication
Automated SMS, WhatsApp, email, and branded tracking pages keep buyers informed - reducing WISMO calls and escalations.
Unified Dashboard
with NDR Insights
Get courier performance, region-wise failures, and product-level patterns to reduce future NDRs and optimize logistics.
Custom Flows +
Easy System Integratio
Set your own rules by shipment type, courier, location or value. Integrate with OMS, WMS, ERP, TMS, and marketplaces seamlessly.
Let AI Handle Your NDR Follow-Ups
The NDR AI Voice Agent contacts customers when a delivery fails – capturing responses and updating courier workflows in real time without manual effort.
What It Solves:
✔ Eliminates manual NDR calling
✔ Reduces RTO caused by delayed follow-ups
✔ Scales effortlessly during peak volumes
✔ Provides complete call visibility & reporting
What It Does:
✔ Calls customers automatically when a delivery fails
✔ Captures intent:
• Re-attempt delivery
• Change address
• Cancel order
✔ Updates responses in real-time in eShipz module
Talk to our team →
Reducing RTO. Increasing Recovery.
Not IVR. Not Robocalls. Conversational Logistics AI.
AI Voice + Automation - Smarter NDR Management
With the latest addition of an AI-powered voice agent (as part of NDR workflows), your logistics operations go a step further:
Automated voice calls to customers on failed delivery attempts – verifying availability, correctness of address, or re-scheduling preferences.
Instant capture of customer responses (via voice), updating the system without manual handling.
Faster decision-making and higher chances of successful re-delivery – particularly useful for time-sensitive, high-value, or COD shipments.
Bridge the communication gap that typically leads to Return-to-Origin – enabling more reliable delivery outcomes and greater operational efficiency.
Use Cases & Industries
D2C & eCommerce Brands
Reduce high RTO rates due to COD failures or address errors - improve customer experience and margins.
Retail & Fashion
Fast, reliable re-deliveries for returns, exchanges or failed deliveries - especially during seasonal peaks.
Manufacturing & B2B Logistics
Prevent raw material or parts shipments from bouncing back - critical for uninterrupted operations.
3PLs & CEPs
Manage deliveries across couriers on one platform, standardizing NDR handling and recovery.
High-Volume / Multi-Region
Use analytics to spot regional delivery issues, underperforming couriers, and fix quality gaps.
Enterprises & Large Sellers
Automate exception handling at scale to protect SLAs and reduce manual effort managing high volumes.
ReDelivR AI Powered NDR Management
What You Can Expect
- Up to 80% reduction in RTO and undelivered orders
- Lower operational costs + fewer WISMO calls + reduced customer escalations
- Improved customer satisfaction and brand trust
- Higher delivery success for COD shipments
- Works across multiple couriers, shipment types and geographies.
- Data-driven logistics strategy to identify delivery failure patterns and fix the flaws.
Recover More Deliveries. Protect Margins. Improve Customer Experience.
Whether you’re a D2C brand, a high-volume retailer, a logistics aggregator, or a manufacturing enterprise – if undelivered orders or repeated returns are hurting your bottom line, eShipz NDR Management is the answer.
Turning Delivery Disasters Into Delight: How eShipz Transformed Customer Experience
KKCL Logistics Transformation: From Manual Dispatches to Automated Multi-Carrier Operations
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How Dermatouch Streamlined Logistics Operations to Support Rapid Growth
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How Posiflex Strengthened Global Order Fulfilment and Delivery Performance with eShipz
Read More >>Why Our Customers Are Happy About eShipz NDR Management
“Smooth with minor issues that were resolved quickly”, that’s how Dhruv Sharma, Manager in Logistics at Fossil India Pvt Ltd, describes the onboarding process. The flexibility and ease of implementation stood out, especially in aligning the platform with Fossil’s retail and distribution operations.
The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. Since adopting eShipz, we’ve seen a noticeable reduction in manual work and improved operational clarity. The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. It’s been a smooth, value-driven experience.
eShipz has drastically improved our visibility and reduced our manual workload. The platform’s intuitive design and strong feature set made the transition seamless—and now, it’s an indispensable part of our logistics flow.
eShipz drastically reduced manual effort and saved us significant time with its automated pickup features. We’re also excited to utilize its tracking and analytics tools to further streamline logistics. There’s so much more to explore as we scale.
eShipz is possibly the only solution that we found that effectively solves the TMS needs (Transportation Management Solution). We would not hesitate to recommend eShipz to anyone with shipping needs. The product is simple and intuitive, and the guys who have built it know what they are solving for.
“Through this platform, we aim to enhance the capabilities of both MSMEs & large enterprises, enabling them to optimise their supply chain processes and gain a competitive edge in their respective industries. We are dedicated to supporting the growth and success of MSMEs, not only in India but also in enabling them to go global.”
Insights Into Smarter NDR Management
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Unlocking NDR Management: Everything You Need to Know
What is NDR in logistics and eCommerce?
NDR (Non Delivery Report) is generated when a shipment cannot be delivered due to reasons like an incorrect address, customer unavailability, or delivery refusal. Effective NDR management helps businesses resolve failed deliveries quickly and improve delivery success rates.
What is NDR management?
NDR management is the process of identifying, tracking, and resolving failed deliveries using a Non Delivery Report. It enables businesses to take corrective actions such as updating delivery details or rescheduling deliveries to reduce shipment failures.
How to reduce RTO in eCommerce?
To reduce RTO in eCommerce, businesses should automate NDR management, verify customer addresses, communicate delivery updates, and quickly resolve failed delivery attempts. These steps improve successful deliveries and lower return rates.
How does a Non Delivery Report help reduce RTO?
A Non Delivery Report (NDR) identifies the reason for a failed delivery, allowing businesses to take immediate necessary action. Managing NDRs efficiently helps reduce RTO by increasing the chances of successful redelivery.
Why is NDR management important for eCommerce businesses?
NDR management helps businesses minimize failed deliveries, improve customer satisfaction, and lower operational costs. By acting on every Non Delivery Report, companies can reduce RTO and improve delivery performance.
What is WISMO in eCommerce and logistics?
WISMO (Where Is My Order?) refers to customer inquiries about the status of their shipments. Businesses can reduce WISMO requests by providing real-time order tracking, proactive delivery notifications, and accurate delivery updates.