NDR Management

Trusted Logistics Automation Partner for over 250+ Global Brands

Our NDR tool decreases the % of undelivered orders by providing alternate customer details to delivery agents in real time

Cut cost by reducing the percentage of undelivered orders & returns

Return

Manage return requests, cancelled orders while shipment is in transit and customer unavailability to recieve the order on one platform – eShipz.

Manage

Manage undelivered orders across multiple courier services. Process undelivered orders by assigning predetermined or special instructions.

Analyze

Analyze & uncover critical opportunities with our performance analytics. Improve supply chain efficiency & tracking visibility.

The Leading Platform for NDR (Non-Delivery Return) Management

Reduce undelivered orders (RTO)

Optimize Operational cost, Reduce WISMO Calls and eliminate customer escalations with eShipz NDR Solution. By addressing delivery issues proactively and improving communication, eShipz helps significantly reduce the RTO rates, saving costs and enhancing customer satisfaction.

Real Time NDR Visibility

By automating tasks and providing real-time NDR visibility, eShipz enable businesses to react much quicker to delivery failures. Access to real-time data and analytics allows businesses to make informed decisions and continuously improve their delivery processes.

Operational Efficiency

By automating the process of handling delivery exceptions, eShipz reduces the manual workload on customer service teams to to manage exceptions more efficiently and focus on other critical aspects of their operations.

Enhanced Customer Experience

By automating tasks & providing real-time NDR visibility, eShipz enable businesses to react much quicker to delivery failures. Access to real-time data and analytics allows businesses to make informed decisions and continuously improve their delivery processes.

Alternate Delivery Communication

The eShipz NDR solution notifies customers of failed first delivery attempts and provides the option to reschedule for a more convenient date. Alternate Delivery Communication helps reduce undelivered orders by enhancing communication and coordination during the delivery process.

Customizable Workflows

eShipz allows businesses to customize workflows for handling NDRs based on their specific needs. This flexibility ensures that the solutions can be tailored to fit different business models and customer service strategies.

eShipz for NDR: The Optimal Solution

Reduce RTO by 20%

Manage all NDR cases

Real-time tracking updates

Branded tracking page

Reschedule failed delivery

Boost success rates

Simplify NDR With eShipz

Seamless integration with various courier partners to ensure a smooth delivery process and provides centralized dashboard to manage and monitor shipments across different carriers.

eShipz sends notifications through SMS, Email and WhatsApp to inform customers about the delivery status by Providing real-time tracking and updates on delivery attempts and failures.

eShipz NDR management streamlines logistics processes, making them more efficient and less prone to errors can significantly enhance a company’s logistics operations, leading to cost savings, improved customer satisfaction.

Simplify & organise your NDR Management today

By leveraging eShipz NDR Management, businesses can optimize their logistics operations, reduce costs associated with undelivered orders, & provide a superior delivery experience to their customers.