AI-Powered Delivery Recovery & RTO Reduction
End Failed Deliveries & Slash RTO Costs
In eCommerce, D2C, retail, or manufacturing supply chains – failed deliveries are costly. Convert failed deliveries into successful orders with automated NDR responses, re-attempts, and smart customer communication to reduce RTO and boost delivery success.
Trusted by 350+ Global Brands
Scalable • Reliable • Proven
Customers
Pre integrated carriers
Customer retention Rate
API Call Volume
How eShipz’s AI-Powered NDR Solution Works
Auto-Detect &
Categorize NDR
Real-time tracking across all carriers instantly identifies delivery failures and logs reasons for faster resolution.
Automated Reschedule
Retry or Reroute
Customers receive instant options to confirm delivery, reschedule, or update address - improving delivery success without manual effort.
Multi-Channel
Customer Communication
Automated SMS, WhatsApp, email, and branded tracking pages keep buyers informed - reducing WISMO calls and escalations.
Unified Dashboard
with NDR Insights
Get courier performance, region-wise failures, and product-level patterns to reduce future NDRs and optimize logistics.
Custom Flows +
Easy System Integratio
Set your own rules by shipment type, courier, location or value. Integrate with OMS, WMS, ERP, TMS, and marketplaces seamlessly.
AI Voice + Automation - Smarter NDR Management
With the latest addition of an AI-powered voice agent (as part of NDR workflows), your logistics operations go a step further:
Automated voice calls to customers on failed delivery attempts – verifying availability, correctness of address, or re-scheduling preferences.
Instant capture of customer responses (via voice), updating the system without manual handling.
Faster decision-making and higher chances of successful re-delivery – particularly useful for time-sensitive, high-value, or COD shipments.
Bridge the communication gap that typically leads to Return-to-Origin – enabling more reliable delivery outcomes and greater operational efficiency.
Use Cases & Industries
D2C & eCommerce Brands
Reduce high RTO rates due to COD failures or address errors - improve customer experience and margins.
Retail & Fashion
Fast, reliable re-deliveries for returns, exchanges or failed deliveries - especially during seasonal peaks.
Manufacturing & B2B Logistics
Prevent raw material or parts shipments from bouncing back - critical for uninterrupted operations.
3PLs & CEP / Courier Aggregators
Manage and monitor deliveries across multiple courier partners from one platform - standardise NDR handling and recovery workflows.
High-Volume / Multi-Region Operations
Use analytics to detect region-specific delivery issues, couriers underperforming, or address-quality problems - improve overall delivery success.
ReDelivR AI Powered NDR Management
What You Can Expect
✅ Up to 80% reduction in RTO and undelivered orders
✅ Lower operational costs + fewer WISMO calls + reduced customer escalations
✅ Improved customer satisfaction and brand trust
✅ Higher delivery success for COD shipments
✅ Works across multiple couriers, shipment types and geographies.
✅ Data-driven logistics strategy to identify delivery failure patterns and fix the flaws.
Recover More Deliveries. Protect Margins. Improve Customer Experience.
Whether you’re a D2C brand, a high-volume retailer, a logistics aggregator, or a manufacturing enterprise – if undelivered orders or repeated returns are hurting your bottom line, eShipz NDR Management is the answer.
Turning Delivery Disasters Into Delight: How eShipz Transformed Customer Experience
Why Our Customers Are Happy About eShipz NDR Management
“Smooth with minor issues that were resolved quickly”, that’s how Dhruv Sharma, Manager in Logistics at Fossil India Pvt Ltd, describes the onboarding process. The flexibility and ease of implementation stood out, especially in aligning the platform with Fossil’s retail and distribution operations.
The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. Since adopting eShipz, we’ve seen a noticeable reduction in manual work and improved operational clarity. The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. It’s been a smooth, value-driven experience.
eShipz has drastically improved our visibility and reduced our manual workload. The platform’s intuitive design and strong feature set made the transition seamless—and now, it’s an indispensable part of our logistics flow.
eShipz drastically reduced manual effort and saved us significant time with its automated pickup features. We’re also excited to utilize its tracking and analytics tools to further streamline logistics. There’s so much more to explore as we scale.
eShipz is possibly the only solution that we found that effectively solves the TMS needs (Transportation Management Solution). We would not hesitate to recommend eShipz to anyone with shipping needs. The product is simple and intuitive, and the guys who have built it know what they are solving for.
“Through this platform, we aim to enhance the capabilities of both MSMEs & large enterprises, enabling them to optimise their supply chain processes and gain a competitive edge in their respective industries. We are dedicated to supporting the growth and success of MSMEs, not only in India but also in enabling them to go global.”
Unlocking NDR Management: Everything You Need to Know
What is NDR management, and how does eShipz help?
NDR, or Non-Delivery Report management, is the process of addressing failed deliveries to prevent Return-to-Origin, where a shipment is returned to the warehouse because of a non-delivery. eShipz’s AI returns management software allows you to spot failed deliveries, reach out to customers through multiple communication channels, and recover shipments, all while saving expenses and enhancing customer experience.
How effective is eShipz AI NDR management software in resolving NDRs?
Our platform triggers recovery workflows from the instant a shipment is marked as undelivered, followed by automated calls, text messages, and WhatsApp communication at scheduled intervals to keep you in the loop. Customer feedback is gathered in real-time and relayed directly to the courier via API integrations and automated reports. With these automated processes, our smart NDR management solutions address the majority of the NDRs, thus minimising the need for manual support.
Is customisation possible with eShipz logistics NDR automation software?
Yes. eShipz enables easy customisation of your NDR cases based on:
- Reason for delivery failure
- Courier partner
- Location
- Value of the shipment
- Type of shipment
Our software also allows you to communicate with your customers through their preferred communication channel, schedule retries, and even set deadlines for Return-to-Origin.
Can I integrate eShipz with my existing courier and order management systems?
Yes. Our solution for NDR management is designed to integrate seamlessly with multiple courier partners, OMS, WMS, and ERP systems to keep your shipment workflows running smoothly and deliver real-time delivery statuses, NDR updates, and customer responses — all from a single dashboard.