NDR Return Management

Automated NDR Process Flow

Reduce processing time for un-delivered orders & returns

Trusted Logistics Automation Partner for over 250+ Global Brands

NDR Management

Save money by reducing the percentage of undelivered orders & returns

Return

Manage return requests, cancelled orders while shipment is in transit and customer unavailability to recieve the order on one platform - eShipz.

Manage

Manage undelivered orders across multiple courier services. Process undelivered orders by assigning predetermined or special instructions to them.

Analyze

Analyze and uncover critical opportunities with our performance analytics. Improve supply chain efficiency, tracking visibilty and customer experience.

Get started in 4 simple steps

Create an Account

Create a free account in minutes

Verify & Setup

Verify your account and integrate your sales channel and courier partners

Go to “My Shipment”

To start the NDR process, go to the “My Shipment” section

Choose your NDR Action

Manage all undelivered orders in the NDR section

The Leading Platform for NDR (Non-Delivery Return) Management

Reduce undelivered orders (RTO)

Optimize Operational cost, Reduce WISMO Calls and eliminate customer escalations with eShipz NDR Solution.

Detailed Analytics

eShipz provides comprehensive analytics and reporting on delivery performance and exceptions. Businesses can analyze these reports to identify recurring issues in their delivery processes.

Enhanced Customer Experience

Enhance the overall customer experience by ensuring that issues are addressed quickly. Automated notifications about delays, delivery attempts, and expected delivery times can reduce uncertainty and improve customer satisfaction.

Real Time NDR Visibility

By automating tasks and providing real-time NDR visibility, eShipz enable businesses to react much quicker to delivery failures.

Operational Efficiency

By automating the process of handling delivery exceptions, eShipz reduces the manual workload on customer service teams to to manage exceptions more efficiently and focus on other critical aspects of their operations.

Alternate Delivery Communication

The eShipz NDR solution notifies customers of failed first delivery attempts and provides the option to reschedule for a more convenient date.

Customizable Workflows

eShipz allows businesses to customize workflows for handling NDRs based on their specific needs. This flexibility ensures that the solutions can be tailored to fit different business models and customer service strategies.

Simplify NDR With eShipz

Seamless integration with various courier partners to ensure a smooth delivery process and provides centralized dashboard to manage and monitor shipments across different carriers.

eShipz sends notifications through SMS, Email and WhatsApp to inform customers about the delivery status by Providing real-time tracking and updates on delivery attempts and failures.

eShipz NDR management streamlines logistics processes, making them more efficient and less prone to errors can significantly enhance a company's logistics operations, leading to cost savings, improved customer satisfaction.