In the world of modular interiors, logistics isn’t just a backend operation — it’s a customer experience engine. For a brand like Home Lane, where timely installations and seamless delivery define customer trust, logistics inefficiencies were starting to show cracks.

With a hybrid model that caters to both businesses and end consumers, Homelane’s operations involve high-volume shipment movements, intricate installation timelines, and a need for consistent logistics orchestration.

Homelane’s Supply Chain Blind Spots

Despite a well-established business model, HomeLane was facing persistent challenges in its logistics and supply chain operations. The most pressing issue was a lack of visibility across shipments, leading to:

• Frequent delays in delivery updates to customers
• Inaccurate MIS reports due to scattered courier integrations
• Manual processes that consumed significant team bandwidth
• Difficulty evaluating courier performance and identifying inefficiencies

The logistics team had limited tools to proactively monitor and manage supply chain operations. This was affecting SLA compliance and making it harder to scale operations smoothly. And scaling was becoming a challenge, not due to lack of demand — but due to operational blind spots.

eShipz: A Clear Choice for HomeLane’s Logistics Overhaul

HomeLane needed a unified platform that could not only solve their immediate visibility concerns but also offer long-term benefits through shipping automation, analytics, and scalable infrastructure.

After evaluating alternatives, eShipz emerged as the right partner due to:

1. Improved Tracking & Supply Chain Visibility
2. Powerful Carrier Performance Analytics
3. Ease of Implementation with Seamless Support
4. Flexibility in managing both B2B and B2C operations
5. Overall Logistics Cost Reduction

The eShipz team also provided a consultative onboarding experience, ensuring the platform was tailored to HomeLane’s unique operational needs.

The Tools Powering HomeLane’s Logistics Transformation

To address the core logistics challenges, the following eShipz modules were implemented:

• Real-Time Tracking Portal: Offered end-to-end shipment visibility across all courier partners on a single dashboard.
• Carrier Performance Analytics: Delivered data-driven insights to evaluate delivery timelines, success rates, and performance benchmarks.
• MIS Automation Tools: Replaced time-consuming manual processes with system-generated reports and dashboards.

These tools empowered the HomeLane team to track every delivery, identify bottlenecks in carrier operations, and optimize internal workflows.

Implementation & Experience

The onboarding process was described as smooth and efficient, with only a few minor issues that were promptly addressed by the eShipz team.

The HomeLane logistics team appreciated eShipz’s proactive support and adaptability in aligning the platform with their existing systems and processes.

The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. Since adopting eShipz, we’ve seen a noticeable reduction in manual work and improved operational clarity. The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. It’s been a smooth, value-driven experience.”

— Shriram G, Associate General Manager – Logistics, Home Lane Pvt. Ltd.

The Results That Matter

Since integrating eShipz, HomeLane has reported tangible improvements in their logistics and supply chain efficiency:

• 10–20% reduced manual workload through automation — freeing up teams for strategic tasks
• Significant reduction in data consolidation effort across courier services
• Enhanced visibility into real-time shipment status
• Better decision-making through performance analytics dashboards
• Improved customer communication, leading to better satisfaction levels
• Lower logistics overhead through better planning and SLA management

What Retail & Manufacturing Brands Can Learn from HomeLane’s Supply Chain Overhaul

Home Lane’s experience offers important lessons for other manufacturers and retailers:

1. Visibility is non-negotiable — Without real-time tracking, operational efficiency suffers.
2. Carrier performance analytics help hold partners accountable and improve delivery SLAs.
3. Even minor automation can drive 10–20% efficiency gains in manual workloads.
4. Implementation need not be complex — With the right partner, logistics transformation can be fast and painless.

By choosing eShipz, HomeLane has taken a significant step forward in digitizing its supply chain. With enhanced shipment visibility, automated operations, and real-time insights, HomeLane is now better equipped to deliver on its customer promises, scale operations efficiently, and maintain an edge in a highly competitive industry.

Looking to Digitize Your Logistics Stack? Let’s Talk!

If you’re a fast-growing manufacturer or retailer grappling with fragmented logistics operations, eShipz offers a plug-and-play logistics platform to drive efficiency, improve customer experience, and reduce costs — just like we did for Home Lane. Interested to explore, hit us up!